Policies

Returns and Refunds Policy

 

We stand by the quality of our products and strive for customer satisfaction. You may return most new, unopened items within 30 days of delivery for a full refund.

 

Our Error: If you receive an incorrect or defective item, we will cover the return shipping costs.

Process: Contact us at support@midnightarsenalbox.com with your order number and item details to start the return process.

Exclusions: Subscription boxes cannot be returned as a whole, but defective or missing items can be replaced or refunded.

Refund Timeline:
Transit time: 5-10 business days for the return shipment to reach us.

Processing: 3-5 business days after we receive the item.
Bank processing: 5-10 business days for the refund to appear in your account.

Privacy Policy

Your trust is important to us. We collect and use your information solely to enhance your experience:

What We Collect: Your name, contact details, payment information, and shipping address.

How It’s Used: To process orders, improve services, and offer tailored promotions.
Third-Party Sharing: We only share information with trusted partners like payment processors and shipping services.
Control: You can opt out of marketing emails or request data removal by contacting us at support@midnightarsenalbox.com.
 
Shipping Information

 

Processing and Shipping

 

Processing Time: Subscription boxes, shipping times are dependent on the specific box launch date. During peak periods, additional processing time may be needed.

Shipping Locations: We ship to the United States with some restrictions for specific products and regions.
Shipping Details

Weight-Based Rates: Shipping costs depend on the item's weight, rounded up to the nearest pound per carrier policies.

Tracking Your Order

Once shipped, you will receive a tracking number via email to monitor the shipment’s progress.

 

Lost or Damaged Packages

Lost Packages: While we’re not responsible for lost or stolen items, we’ll work with you and the carrier to resolve issues.
Damaged Items: Report damages within 7 days of delivery. Include photos and order details when contacting us at support@midnightarsenalbox.com.
 
Terms of Service

Use of Products

Products are for lawful purposes only. Customers are responsible for ensuring compliance with local laws and regulations.

Pricing and Availability

We aim for accurate pricing but reserve the right to adjust errors or availability without notice.

Changes to Policies

We may update policies at any time. Continued use of our website implies acceptance of revised terms.

 
For any questions or concerns, reach out to us:

Email: support@midnightarsenalbox.com